For company

 

 

We deserve the best!

As a normal member of society, each person consumes a variety of services every day. All the consumers share one common characteristic – they want to get the best! Best may mean highest quality, the fastest or the best price / quality ratio. That if one or the other service is the better than the other, and what the customer chooses, depends on each customer's preferences. We want to provide customers with information that enables them to make the best choices. And we do not provide information ourselves nor do the companies, who have some sort of mysterious experts. The information is provided by other consumers, who have used the products/services that you may be looking for.
http://hinda.ee mission is to help users make more informed consumption decisions by providing them with the necessary information. We want to make life in Estonia better, the more people know the best choice of products and services, the happier they are.

We want to cover all the areas that people could ever need. We make no distinction between private and public services, because we believe that both types of providers should always strive for the best service provider.

We want to become the most useful information offering online environment in Estonia.

 

 

http://hinda.ee offers perspective enterprises the chance to bring more customers to them. How?

 

-               Being represented in the http://hinda.ee environment allows you to be significantly more visible to your customers. You can show your company’s contact information (address, phone, website, e-mail, Skype, etc..). In addition, you can pinpoint the location of your company, and if you have more than one location, it is possible to show all the different locations on the map.

-              You can make a brief introduction about your enterprise and its services offered. It is possible to insert your logo to our environment, , and the opening hours of your company / services, introducing text.

-               You can invite your satisfied customers to write feedback to the http://hinda.ee environment, giving you reference, which could increase the reliability of the company to new customers. You can also enter into a dialogue with customers and respond to their evaluations, which in turn will raise your credibility as a service provider.

-              http://hinda.ee is your most cost-effective advertisement channel, because all the above mentioned  is FREE for your company!

 

Alternative way of showing the usefulness of http://hinda.ee is to show to universal buying-process. Generally, it can be said that every purchase looks like this:

 

 

First, a person feels the need for a product or service (and one of the perceived needs of the average person is much more than the tangible opportunities for them to meet the needs).

-              Secondly, a person begins to seek information on alternatives to resolve this need. Being represented in our database, information about the company is easily findable for the potential clients. A person finds your contact, e-mail or website, and then can move on from there.

-               Thirdly, while considering alternatives http://hinda.ee is almost irreplaceable. In the portal there are different service providers in one specific area and then the customer can choose the most appropriate on the basis of his or her preferences and needs. If your company is not there, the client can not find your company and for this client you are off the list of alternatives. However, if you are able to convince a number of its previous satisfied customers http://hinda.ee to write an assessment of your environment, then you can prove to be the most suitable service provider for the customer.

-               Fourthly, the potential customer makes the purchase decision. The completion of a purchase is each company's own responsibility. In here we can not help (yet).

-               Lastly, the person has received his or her service and is either happy or unhappy with it. Either the reaction, the person would like to share this experience. In the case you offered client something of a first-class, better than he or she expected, then probably the client will write an evaluation about the experience and you have yet another good reference.

 

Therefore, being in the http://hinda.ee environment offers you a chance to put you good service/product working for you.

 

 

Anyone can add companies to the http://hinda.ee website. Only the name of the enterprise and contact data can be added. Therefore, we do not allow entering anything, what is protected by copyright.

 

Company can be entered here: http://hinda.ee/en/companies/add

 

In case the entrepreneur wishes to complement or change the company’s data, then he or she must link its user with the company. How this can be done, is written in the next question.

 

 

 

NB! The company data can only be changed by the person authorized by the enterprise. If you are this authorized person, then:

 

1)      Make yourself an account from here: http://hinda.ee/en/signup

 

2)      Send us a letter at abi@hinda.ee, saying that you want to start using your company account.

            And position within the company.     

 

3)      We link your user with the company account and you can start using all the functions of the activated company account.

 

 

 

4)      NB! All the fields in the personal user account have to be filled with the correct data. If the data does not seem to be correct, the administrators have the right not to link the user with the company account and delete the account without warning. 

 

 

In log in, for every users there is a specific username and password. In case of an enterprise the company is linked with a certain representative of the company by an agreement. In both ways the log in process is identical.

 

 

If the user is linked with a company, then after log in a rubric called My companies will appear in the page header. In this rubric are gathered your companies you own. For further action, click on the name of the enterprise.

 

 

 

By clicking on the name of the enterprise a strip of icons with different options to change company data will appear. Clicking on the button General information, a page opens with the company´s general data. To change these fill all the required fields and push on button “Save“. The adjustments have been made.

 

 

 

 

Under General information, there is also the button to change company´s field of action – by clicking on it a page will appear, where by ticking you can change you field(s) of action. You company will be located under the chosen field(s) of action in the hinda.ee web environment. After having made the choice click on „Save“.

 

If you are interested in the feedback of your clients, then on this page you can use this opportunity to ask them what or who did they like. How was the service or the cooperation so far. It is easy and comfortable to notify others. By clicking on the name of the company, there is a second button called „Call a client“. After clicking on in, a form opens, where you have to insert the client´s name and e-mail address. Then push on the button „Send an invitation“. An invitation will appear on the client´s inbox with a describing text. In addition, a hyperlink is added, which directs the user strait to your company account, where he or she can write an evaluation.

 

 

If you are on your company account, then underneath you can see all the evaluations written about this enterprise. If some evaluations are untrue or you wish to answer it, then it is really simple. Under every evaluation, there is a button called „Reply to an evaluation“. By clicking on it a page will appear, where you can write your response. That response is later shown as a reply from the company´s representative.

You answer will be shown like this:

 

From the button “Delete” you can remove the answer.

 

 

In case, somebody has written and evaluation about your enterprise, you have the opportunity to answer it, ask complementary questions etc, so in other words start a dialog with this user. One of the http://hinda.ee goals is to be an independent environment, where consumers and companies could share their visions of different servicing situations.

If a consumer has been treated or serviced badly and has written a negative evaluation because of that, then the enterprise has the opportunity to show his opinion regarding that situation. Or maybe apologize in front of the client and offer something which might compensate the unpleasant experience. This may happen with everybody, regardless of the company.

At the same time it may become clear, that the user has accused the company without any reason, in which case the administrators can delete the evaluation. The most important thing is that the companies would communicate with the consumers (whether in good or bad).

 

Firstly, if your company is in the http://hinda.ee portal (and you have not added it), then it means that somebody else, has inserted it. The person who added it, could be your colleague, relative, friend or somebody else completely. Every one of them may have their motive: curiosity (what people think of the company) or a sincere wish to advertise/introduce your enterprise.

 

Adding companies to the http://hinda.ee environment is unlimited for everybody, because in this way it is the easiest for everybody. Simply adding the name and contact information (which is public information by EU laws) of a company cannot harm any enterprise. Exactly the same way an person can take that data and write those to some forum, blog or to some other similar public environment.  

Often entrepreneurs are afraid that their competitor has entered them to hinda.ee and tries to slander them. But at this time we would like to mention the fact that approximately 95% of evaluations in the http://hinda.ee environment are rated as “good” or “very good”, therefore mostly people write positive evaluations. This give enterprises good reference and is beneficial for the image. 

 

Slandering is forbidden in the http://hinda.ee environment. Slandering is punishable by Estonian Republic laws and http://hinda.ee moderators are constantly analyzing the contents of evaluations, deleting the one’s which are subjective or inappropriate. In order to evaluate you must create an account and while doing this you also must agree to the terms of use, where it is stated that it is forbidden to slander and only write objective information. If slander is identified then the tangible responsibility lies on the person who wrote the evaluation(mostly in front of the company). It is important to understand that people are not anonymous in the internet. Almost every computer (therefore also the person who wrote the evaluation) has a specific IP address, by which the person is identifiable. OÜ Hinda team is always willing to fight against slander and fully cooperate with the authorities.

Objective content is important for everybody: for users (because otherwise the information in the portal is worthless and it cannot be trusted), for companies (because it may give a wrong impression of the enterprise) and for the website owners, because without objective content, there is no justification for the website existence.  

Self-regulation: In addition to the moderators, companies can also show other users that somebody slandered them. It can be done by asking specific questions about the evaluation. The truth emerges in a dialogue. If a user writes a review then others can comment his evaluation and give points for it. The most objective, fact-filled and thorough reviews get more points than short and superficial

 

Companies can make the website work for themselves by inviting satisfied clients to write reviews. We allow every company to put the http://hinda.ee link on their website and invite clients to write evaluations from that link. Make this environment your competitive edge. If you offer services, then you have a need to advertise and introduce your company. http://hinda.ee gives you the perfect opportunity.

 

Every active company has to take into consideration that they will receive different kind of opinions (both positive and negative) from sources over what they have no control and these companies have very limited possibilities to change that opinion. These are from very different sources, starting with newspapers and ending with forums and blogs. They are not under the control of the enterprise, but in http://hinda.ee they are. Here you can reply to a review and by doing this bring out your position (gratitude or counterarguments). Where else is this possible?

Users can only enter company’s public information to the http://hinda.ee website. The name and contact information is public information by EU laws and users do not have the possibility to insert data, which exclusive rights belong to the company..

 

http://hinda.ee aim is to preserve only those companies in the website, which are active and offer goods/services to a wider audience. Therefore, if you see a company that:

-         is not operational anymore,

-         is a juridical body, that does not offer services to a wider audience (investment body, a unit undistinguishable inside another company etc),

-         is a company , that has a constrained circle of (juridical) clients,

-         is an enterprise which is aimed at external market,

 

then write to us at abi@hinda.ee including a reason and we can quickly remove the company from the website. We are grateful for that information.

 

Only companies can insert logos and other symbolic of their company to the website, which publishing rights they have (this can be done after activating your company account).

 

 

 7) My rights and obligations as the representative of a company?

 

The rights and obligations of the representative of the company are in the Terms of Use , which you will find here: http://hinda.ee/en/page/disclamer/company.

 

 

Company has the right to fully use all the functions that http://hinda.ee offers to them . Most of the functions are free of charge for the company. Nevertheless, we try to guarantee a high quality of the services we offer. 

 

-         Insert your enterprise to the website database ,

-         Create a user in order to link it with the company account,

-         Ask to be linked with the your company,

-         Change and complement your company’s data,

-         Reply to a review,

 

Although, the usage of the website is for the most part free for the company, the representatives of the companies have to follow certain guidelines. The Terms of Use for the company originate from the principle, that those would be beneficial for the companies as well as for the website users/quests. Companies, who do not follow these principles, mostly harm themselves.

The obligations of the company are:

 

-       You are not allowed to display misleading information. Therefore, always check that your contact data is correct.

-    Communication has to be ethical. Slandering of the competitors is forbidden. Speaking well of your company through shadow accounts, insulting of the users, threatening, mocking etc is not allowed.

 

Sadly, it is rather difficult to categorisize all the different fields of action.

Therefore, the category of an enterprise and it actual field of action, can differ strongly. The problem can be solved by using key words.  

 

To add key words to your company you have to be linked with your company´s account. How to activate a company: http://hinda.ee/en/page/help/company#_4.

After activation of the account you can next to all the different fnctions also add key words. 

 

After activating your account you will see a display:

 

From there choose the button:

 

After that a window will appear, looking like that:

 

 

From there choose the button: 

 

After clicking on it you will see:

 

 

Key words help to specify your fields of action. In addition, it makes comparison between all the different offerers easier, because when a user clicks on the key word, he or she can see all the different companies who have added such a key word.

It is vital not to make spelling mistakes while adding key words.  

http://hinda.ee strongly advises all companies to add key words, because it enables your enterprise to be seen on so many different locations and be more easily reachable for potential clients.

 

We want to become the most flexible and comfortable media partner for companies in the internet.

 

Happy using.

Your http://hinda.ee